Our returns policy as stated here applies to Website purchases, and not to purchases made in person at the warehouse or shop.
For further information on returns, privacy, security, products condition and shipping, please the FAQ section on the footer area of our homepage.
FAQ – Returns:
We do our best to accurately and honestly describe the condition of our items according to the ‘condition’ guide above.
All our items are pre-worn except where otherwise stated and are subject to some wear, therefore some imperfection(s)
If your item(s) differ from the description and you require a refund, please notify us via email within 48 hours.
Please quote your order number when notifying us via email of a return. This will help us to process your request effectively.
The item(s) must be received by us within seven days. Returns received after seven days can only be issued with a credit note. We do not refund the cost of postage and packaging.
If you wish to return an item in order to receive a credit note or exchange, please note the following:
- all items must be unworn
- all original tags must be attached
- all items must be returned in the same condition as they were when sent to you.
- all items must be returned in a saleable condition.
We will not accept Returns where:
- the original tags have been removed or altered.
- the original tag or label has been re-attached
- the item appears in any way to have been worn and/or has a discernible odour.
- the item is no longer saleable
Please do not cut the tags off the items before trying them on, or’ re-attach’ the tags.
We also ask that you do not try on or wear the items if:
- you are wearing perfume
- you are in an environment where there is tobacco smoke.
- you have recently applied make up, body lotion, deodorant, or any other cosmetic item which is liable to stain or affect clothing.
If you change your mind
As defined within the Consumer Contracts Regulations of 2013, you have fourteen days in which to notify us by email and return the item(s) to us should you change your mind.